Privacy policy

1. Introduction

RARE Fitness is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information through our studios, website, booking platforms, and related systems.

2. Who This Policy Applies To

This Privacy Policy applies to the following entities operating under the RARE Fitness brand:

  • Eclectik Industries Pty Ltd (ABN 33 681 341 971) Trading as RARE Fitness

  • Game 6 Pty Ltd (ABN 25 668 504 256) Trading as RARE Fitness Rockingham

  • Daylight Dreamers Pty Ltd (ABN 96 673 955 934) Trading as RARE Fitness Murdoch

  • A.R.R. Gym Group Pty Ltd (ABN 11 655 721 583) Trading as RARE Fitness Hamilton Hill

For the purposes of this policy, references to “RARE Fitness”, “we”, “us”, or “our” refer to the entities listed above.

Privacy enquiries can be directed to: privacy@rare.fitness

3. Personal Information We Collect

We may collect personal information including, but not limited to:

  • Personal details such as name, date of birth, and contact information

  • Membership, attendance, and booking information

  • Payment and billing information

  • Health and injury information relevant to exercise participation

  • Emergency contact details

  • Communications and feedback

  • Website and technical data such as IP address, cookies, and analytics information

4. How We Collect Personal Information

Personal information is collected when you:

  • Join as a member or book a trial

  • Use our website, apps, or booking systems

  • Complete forms, waivers, or surveys

  • Communicate with us via email, SMS, phone, or social media

  • Participate in events, promotions, or community activities

5. Third-Party Systems and Service Providers

RARE Fitness uses trusted third-party platforms to operate its services, including:

  • Glofox – membership management, class bookings, attendance tracking, and member communications

  • GoCardless – direct debit payment processing

  • Stripe – card payment processing

These providers may store data on servers located outside Australia. Where this occurs, RARE Fitness takes reasonable steps to ensure that appropriate data protection and security standards are maintained.

RARE Fitness does not store full credit card or direct debit details on its own systems.

6. How We Use Personal Information

We use personal information to:

  • Provide fitness services and manage memberships

  • Facilitate class bookings and attendance

  • Process payments and manage accounts

  • Communicate with members regarding services, updates, and promotions

  • Support safe participation in training and recovery services

  • Improve our services and member experience

  • Meet legal, regulatory, and safety obligations

7. Disclosure of Personal Information

Personal information may be disclosed to:

  • Staff and coaches for operational and safety purposes

  • Third-party service providers listed above

  • Professional advisers such as accountants and legal advisers

  • Regulatory authorities where required by law

RARE Fitness does not sell personal information.

8. Marketing Communications

Members may receive marketing communications via email, SMS, or in-app notifications. You may opt out at any time by:

  • Using the unsubscribe options included in communications

  • Updating your preferences within your account

  • Contacting us directly

9. Data Security

RARE Fitness takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure through:

  • Secure systems and access controls

  • Use of reputable third-party platforms

  • Limiting access to authorised personnel only

10. Access and Correction

You may request access to, or correction of, your personal information by contacting us. Requests will be handled within a reasonable timeframe.

11. Cookies and Analytics

Our website may use cookies and analytics tools to improve functionality and understand usage patterns. You may disable cookies through your browser settings if preferred.

12. Complaints

If you have concerns about how your personal information is handled, please contact privacy@rare.fitness. We will investigate and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Updates to This Policy

This Privacy Policy may be updated from time to time. The most current version will be published on our website.